The Planted Pup by Robin™

Returns & Exchanges

We want every pup to feel comfortable, confident, and cared for in their Planted Pup pieces. If something isn’t quite right, we’re here to help—within the guidelines below.

Eligible items may be returned or exchanged if:
- The request is made within 14 days of delivery
- Items are unworn, unused, and in original condition
- Original packaging and tags are intact

To start a return or exchange, please contact us at support@theplantedpupbyrobin.com with your order number.

Harness Fit & Try-On Guidelines

Harnesses are structured items designed for safety and comfort and must fit correctly.

- Harnesses may be tried on indoors only
- They must be returned in new, unused condition
- Harnesses that show signs of wear (outdoor use, pet hair, odors, or damage) are not eligible for return

We strongly recommend reviewing our harness sizing chart and measuring your pup carefully before ordering.

Final Sale Items

The following items are final sale and non-returnable:
- Personalized or custom items (including embroidered name patches)
- Gift cards
- Items marked “Final Sale”

Because these items are made especially for your pup, they cannot be returned or exchanged.

Shipping Costs

- Original shipping fees are non-refundable
- Customers are responsible for return shipping costs
- If an exchange is approved, we may offer one complimentary reshipment at our discretion

Processing Time

Once your return is received and inspected, please allow 5–7 business days for processing. Approved refunds will be issued to the original form of payment.

Questions?

We’re always happy to help guide you before or after purchase.

If you’re unsure about sizing or fit, please reach out—we’d love to help you choose the best option for your pup.

Nurture what loves you back™