FAQS
What is The Planted Pup by Robin™?
The Planted Pup by Robin™ blends plant-inspired design with functional, thoughtfully made dog apparel and accessories. Each piece is rooted in the calmness of plant care and pet companionship—turning everyday routines into moments of grounding, connection, and emotional wellness for both pups and their people.
How do I place an order?
Browse our collection at theplantedpupbyrobin.com, select your preferred style, color, and size, then add to cart and follow checkout prompts.
Do you ship internationally?
At this time, we ship to U.S. addresses only. We hope to expand internationally in the future.
How long does shipping take?
Most U.S. orders arrive within 5–8 business days. Pre-orders or limited releases will have estimated delivery timelines listed on the product page.
How do I choose the right size?
Each product page includes a sizing guide. If your pup is between sizes, we recommend sizing up for comfort.
What if the size doesn’t fit?
Please contact support@theplantedpupbyrobin.com and we’ll be happy to help with an exchange.
Do you accept returns?
Returns are accepted within 14 days of delivery on unworn, unwashed items with tags attached.
Can I exchange an item?
Yes, exchanges are subject to availability. Email support@theplantedpupbyrobin.com with your order number.
Who pays for return shipping?
Return shipping is the responsibility of the customer unless the item arrives damaged or defective.
How do I care for my pup’s apparel?
Machine wash cold on gentle cycle. Lay flat to dry. Do not bleach. Always refer to the care label for specific instructions.
What is Planted Pup of the Month?
Each month we feature a pup from our community. To submit, email support@theplantedpupbyrobin.com with a photo of your pup in our gear, their favorite pastime, a short story about their impact, and (optionally) your favorite plant 🌱.
How do I join your mailing list?
Sign up on our website to receive pop-up updates, launches, and exclusive offers.
Do you send text messages?
If you opt in, we may send occasional SMS updates for events or launches. You can opt out anytime by replying STOP.
How can I reach you?
You can email us anytime at support@theplantedpupbyrobin.com. Follow us on Instagram @theplantedpupbyrobin.